On-line portal experiences significant growth

Speedy, one of the UK’s leading providers of equipment rental and support services, has reported a massive increase in the number of customers using its extranet service.

The volume of registered users on the My Speedy portal has increased from 500, when it was first launched in June 2009, to 6,000 with an average of 300 new users joining every month.

The system allows customers to have round-the-clock access to their account details including invoices, equipment hire reports and equipment orders.

The portal is also linked to Speedy delivery drivers’ PDA system which provides live data such as equipment photos and proof of delivery details and instantly uploads it to individual accounts which can be viewed in real time on My Speedy.

The service also reduces the time Speedy’s customers spend on admin by automatically generating and distributing hire activity and invoice reports.

James Fleming, group IT director at Speedy, said: “We are always striving to provide a more efficient and flexible service to our customers and My Speedy has been designed to reduce time-intensive admin and to cut costs in the process.

“Because the system can be tailored to suit individual customer needs we have found it has become a valuable business tool.”

Later this year, Speedy is expected to launch a new customer website which will be fully integrated with My Speedy allowing users to hire and purchase equipment direct from the online catalogue.

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